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We at Tangled Minds, made the Alcoholic gel our best friend! We take all the safety measures while packing and shipping the orders. All orders usually get shipped within 5-7 days. The personalized orders should be allowed 15-17 days of time before they are shipped. The international delivery can be expected from 7 to 15 working days, depending upon the country of the residence.

 

What exactly happens when you order?

 

We get a mail notification that you placed an order. We smile and thank you from our hearts. After 24 hours, we start packing your order. We wash our hands. Sanitize the workspace before getting into it. We pack the order. We add some love. Have the last dance with your order. Take a short walk with it. And then say a teary GOODBYE. Because we are soo happy and sad at the same time. THANK YOU SO MUCH! Then god knows what they do at the postal services and you finally get it in your hands! Don’t forget to sanitize the box!-------And while all this happens, we wait until you share your feedback and tag us on social media. 

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NEXT…..

 

You will receive an e-mail once the order is shipped. However, we are not bots and there may be a delay in sending an update. Feel free to ask us any queries regarding your parcel. 

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of the delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Tangled Minds is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond our control.  We shall endeavor to ensure the timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside our control, including but not limited to poor courier services in the delivery area, inaccessibility of the delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by a full refund.

 

WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?

Oh, baby, we wonder the same question. We have tried our best to find the cheapest and the most reliable postal service. A very rare combo, isn’t it?

Return / Refund / Replacement : 

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All the products are left in perfect condition. They are of the highest quality that we promise. If any product is damaged, it will be out of our control as once the product is shipped, the postal services take care of it. 

WE DO NOT ACCEPT RETURNS AND PROCESS REFUNDS.

However, if such a situation arises, please do not hesitate to write at hellotmteam@gmail.com. We will look into the matter.   

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Cancellation :

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  • We allow 24 hours to cancel the order. Thus, we do not work on the order at all for the next 24 hours. 

  • After 24 hours, we will pack the order and start the shipping process. Please mail us at hellotmteam@gmail.com for a cancellation request if your order has not been shipped yet.

  • Orders can be canceled only if it has not been shipped from our studio.

  • No cancellation applicable for customized products once the order is placed. 

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

  • Once shipped, we will not consider cancellation requests.

 

So, you have only 24 hours to CANCEL YOUR ORDER. 

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